Four Points by Sheraton Surabaya, Tunjungan Plaza | Hotel in Surabaya

| 9.1 (367 Reviews) |  5 Bathrooms  15 Guests
Surabaya Hotel | Four Points by Sheraton Surabaya, Tunjungan Plaza

Hotel in Surabaya

Four Points by Sheraton Surabaya, Tunjungan Plaza offers accommodations in the business district in Surabaya. The hotel has a conveniently direct access to the Tunjungan Plaza Shopping Mall. Free WiFi is available throughout the premise. The rooms at Four Points by Sheraton Surabaya, Tunjungan Plaza are air-conditioned and fitted with a flat-screen TV, a safety deposit box and a mini-bar. Some rooms feature a seating area to relax with views of the city. The private bathroom comes with hot and cold shower. The hotel operates a 24-hour front desk and security. The staff can assist with tour arrangements and ticketing. Guests can order room service to dine in privacy or choose one of the hotel's dining outlets. Lime Restaurant serves à la carte dishes all day, while Wrapped offers baked goods and dessert. The Lobby Lounge is good for cocktails in the evening. The hotel can also arrange car hire and airport transfer with additional charges. The nearest airport is Juanda International Airport, a 45-minute drive from Four Points by Sheraton Surabaya, Tunjungan Plaza.

Four Points by Sheraton Surabaya, Tunjungan Plaza is located in Surabaya.

This 294 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Wheelchair Accessible, Wellness Facilities, Breakfast, and several others. This is a 4 star rated property and has over 367 reviews with the average score of 9.1 . Coming to Surabaya and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 294 Bedrooms Hotel if you want to learn more about this place in Surabaya. These details are authentic, as they are provided by our partner, booking.com.

This Four Points by Sheraton Surabaya, Tunjungan Plaza in Surabaya is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Four Points by Sheraton Surabaya, Tunjungan Plaza”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Wellness Facilities
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Breakfast in the room
  • Restaurant
  • Wine/Champagne
  • Fruit
  • Kids' meals
  • Snack bar
  • Coffee house on site
  • Bar
Parking
  • Free parking
  • Parking on site
  • Parking
  • Accessible parking
Accessibility
  • Wheelchair accessible
  • Toilet with grab rails
Activities
  • Head massage
  • Locker rooms
  • Hand massage
  • Full-body massage
  • Massage
  • Back massage
  • Foot massage
  • Fitness center
General
  • Safe
  • Facilities for disabled guests
  • Wifi in all areas
  • Elevator
  • Air conditioning
  • Non-smoking rooms
  • Designated smoking area
Guest Services
  • ATM on site
  • Fax/Photocopying
  • Shared lounge/TV area
  • Shuttle service
  • Suit press
  • Concierge
  • Daily housekeeping
  • Car rental
  • Dry cleaning
  • Laundry
  • Ironing service
  • 24-hour front desk
  • Valet parking
  • Airport shuttle
  • Shuttle service (additional charge)
  • Business center
  • Meeting/Banquet facilities
  • Room service
  • Airport shuttle (additional charge)
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • Outdoor pool
  • Outdoor pool (year-round)
  • BBQ facilities
Security/Safety
  • CCTV in common areas
  • Security alarm
  • 24-hour security
  • Fire extinguishers
  • Key card access
  • CCTV outside property
  • Smoke alarms
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Property cleaned by professional cleaning companies
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Delivered food covered securely
  • Physical distancing in dining areas
  • Breakfast to-go containers
  • Access to healthcare professionals
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Face masks for guests available
  • Thermometers for guests provided by property
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Screens or physical barriers between staff and guests in appropriate areas
  • Contactless check-in/out
  • Cashless payment available
  • Physical distancing rules followed
  • Mobile app for room service
Spa
  • Swimming pool
  • Kids' pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed

Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.

Reviews

Value for money:
8.72
Location:
9.46
Staff:
9.57
Facilities:
9.01
Comfort:
9.34
Cleanliness:
9.2
Andita
Jan 2, 2026 08:00:00 AM
Review Score:   10
Australia
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Everything was on point
Negative: None
Summary: The staff is always go above and beyond to provide for the guests. It’s my 4th time staying there everytime I came back
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe King Room
Room Type: Double
Room Size: 28 m2
1 King bed(s) Bed
Deluxe King Room

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Slippers, Hairdryer, Private bathroom, Shampoo, Shower, Free toiletries, Towels, Conditioner, Toilet, Shower cap, Toilet paper, Toothbrush, Body soap, Bathrobe

General

Trash cans, Safe, Carpeted, Iron, Soundproof, Air conditioning, Fire extinguisher, Key card access, Smoke Alarm, Ironing facilities, Tile/Marble floor

Media & Technology

TV, Flat-screen TV, Cable channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Electric kettle

Living Area

Desk, Sitting area

View

View, Pool view, City view

Bedroom

Childrens' cribs, Linens, Wardrobe or closet

Accessibility

Upper floors accessible by elevator

Room Amenities

Clothes rack, Drying rack for clothing

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer
Deluxe Twin Room
Room Type: Double
Room Size: 28 m2
2 Twin bed(s) Bed
Deluxe Twin Room

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Slippers, Hairdryer, Private bathroom, Shampoo, Shower, Free toiletries, Towels, Conditioner, Toilet, Shower cap, Toilet paper, Toothbrush, Body soap, Bathrobe

General

Trash cans, Safe, Carpeted, Iron, Soundproof, Air conditioning, Fire extinguisher, Key card access, Smoke Alarm, Ironing facilities, Tile/Marble floor

Media & Technology

TV, Flat-screen TV, Cable channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Electric kettle

Living Area

Desk, Sitting area

View

View, Pool view, City view

Bedroom

Childrens' cribs, Linens, Wardrobe or closet

Accessibility

Upper floors accessible by elevator

Room Amenities

Clothes rack, Drying rack for clothing

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer
Premium King Room
Room Type: Double
Room Size: 40 m2
1 King bed(s) Bed
Premium King Room

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Slippers, Hairdryer, Private bathroom, Shampoo, Shower, Free toiletries, Towels, Conditioner, Toilet, Shower cap, Toilet paper, Toothbrush, Body soap, Bathrobe

General

Trash cans, Safe, Carpeted, Iron, Soundproof, Air conditioning, Fire extinguisher, Key card access, Smoke Alarm, Ironing facilities, Tile/Marble floor

Media & Technology

TV, Flat-screen TV, Cable channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Electric kettle

Living Area

Desk, Sitting area

View

View, Pool view, City view

Bedroom

Childrens' cribs, Linens, Wardrobe or closet

Accessibility

Upper floors accessible by elevator

Room Amenities

Clothes rack, Drying rack for clothing

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer
Premium Suite
Room Type: Double
Room Size: 53 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Slippers, Hairdryer, Private bathroom, Shampoo, Shower, Free toiletries, Bathtub or shower, Towels, Conditioner, Toilet, Shower cap, Toilet paper, Toothbrush, Body soap, Bathrobe, Bathtub

General

Trash cans, Safe, Carpeted, Iron, Soundproof, Air conditioning, Fire extinguisher, Key card access, Smoke Alarm, Ironing facilities, Tile/Marble floor

Media & Technology

TV, Flat-screen TV, Cable channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Electric kettle

Living Area

Desk, Sitting area

View

View, City view

Bedroom

Childrens' cribs, Linens, Wardrobe or closet

Accessibility

Upper floors accessible by elevator

Room Amenities

Clothes rack, Drying rack for clothing

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer
Deluxe Family Room
Room Type: Double
Room Size: 28 m2
1 Full bed(s) Bed
1 Bunk bed Bed
Deluxe Family Room

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Slippers, Hairdryer, Private bathroom, Shampoo, Shower, Free toiletries, Towels, Conditioner, Toilet, Shower cap, Toilet paper, Toothbrush, Body soap, Bathrobe

General

Trash cans, Safe, Carpeted, Iron, Soundproof, Air conditioning, Fire extinguisher, Key card access, Smoke Alarm, Ironing facilities, Tile/Marble floor

Media & Technology

TV, Flat-screen TV, Cable channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Kitchen

Refrigerator, Electric kettle

Living Area

Desk, Sitting area

View

View, City view

Bedroom

Childrens' cribs, Linens, Wardrobe or closet

Accessibility

Upper floors accessible by elevator

Room Amenities

Clothes rack, Drying rack for clothing

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer

FAQ's

Is this Surabaya hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Surabaya hotel?

Check-in time for Surabaya hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Surabaya hotel have a swimming pool?

Yes, this Surabaya hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Surabaya hotel?

Best-rates for the Surabaya hotel starts from $85 per night with includes Parking, Designated Smoking Area, Accessibility, Restaurant, Bar, Barbecue/Outdoor Cooking, Air Conditioner, Pool, TV, Transportation/Shuttle, Security/Safety, Business Services, Guest Services, Entertainment, Wheelchair Accessible, Wellness Facilities, Breakfast, Internet, Laundry, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Surabaya hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Surabaya hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Surabaya hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Surabaya hotel?

Based on the information reported by the owner or manager, the Surabaya hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Surabaya hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD85
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